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File a Quality of Care Complaint

Quality-of-Care Concerns

If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the Beneficiary and Family Centered Care National Coordinating Center (BFCCNCC). The BFCCNCC can help beneficiaries participate in their healthcare decision-making and provide resources on how to take an active role in their managing their health. The goal of the national coordinating center is to promote safer and more effective care for beneficiaries resulting from quality improvement work with local healthcare providers.

Examples of Poor Quality Care:
  • Receiving the wrong medication
  • Receiving an overdose of medication
  • Receiving unnecessary surgery/diagnostic testing
  • Experiencing a change in condition that was not treated
  • Receiving a misdiagnosis
  • Receiving inadequate discharge instructions
One of national call center trained team members will review the complaint and help the beneficiary decide what to do. The case may be suitable for immediate advocacy, a new alternative to resolve concerns by talking directly with a beneficiary's provider.

How and When to Contact the Beneficiary and Family Centered Care national Coordinating Center

The BFCCNCC operates every day of the year, including weekends and holidays. The hours of operation are:

Monday - Friday from 9:00am - 5:00pm local time (For all continental time zones in the U.S.)

Saturday, Sunday, and the Holidays from 11:00am - 3:00pm local time (For all continental time zones in the U.S.)

Telephone Number: 1-855-472-4440

General Fax Number: 1-855-472-4442

Potential Quality of Care concerns (Concerns Only) should be mailed to:

FMQAI
Attention:BFCCNCC
5201 West Kennedy Boulevard
Suite 900
Tampa, Florida 33609


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FMQAI 5201 W. Kennedy Boulevard Suite 900 • Tampa, Florida 33609-1822