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File a Quality of Care Complaint

Quality-of-Care Concerns

If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the FMQAI Florida Medicare Beneficiary Complaints Helpline at 1-800-844-0795. The beneficiary may also download a quality of care complaint form English or Spanish to complete and fax to 813- 354-0737, or mail to:

FMQAI
5201 West Kennedy Boulevard
Suite 900
Tampa, Florida 33609
Attention: Beneficiary Complaints

Examples of Poor Quality Care:
  • Receiving the wrong medication
  • Receiving an overdose of medication
  • Receiving unnecessary surgery/diagnostic testing
  • Experiencing a change in condition that was not treated
  • Receiving a misdiagnosis
  • Receiving inadequate discharge instructions
One of our trained team members will review the complaint and help the beneficiary decide what to do. The case may be suitable for Immediate Advocacy, a new alternative to resolve concerns through the QIO talking directly with a beneficiary's provider. Immediate advocacy is an informal process used to quickly resolve an oral complaint. The use of immediate advocacy is not appropriate for situations where the beneficiary does not want his or her identity disclosed to the provider and/or practitioner.

Another option for the beneficiary is to make a formal complaint. If the beneficiary decides to make a formal complaint, an FMQAI team member can help put it in writing. Once FMQAI receives the written complaint, the quality-of-care review will begin.

Trained team members are available Monday through Friday from 8:00am – 4:30pm EST. However, a beneficiary can leave a message at FMQAIs toll-free number, 1-800-844-0795, 24 hours a day, seven days a week. Translation services are available for beneficiaries and beneficiary care givers who do not speak English.

A beneficiary can call FMQAI at 1-800-844-0795 if he or she:
  • Needs to discuss the quality of care received;
  • Wants to file a formal quality-of-care complaint; or
  • Needs help understanding Medicare rights.
A beneficiary can call 1-800-MEDICARE if he or she:
  • Has general questions about Medicare coverage;
  • Needs clarification on how to enroll in Medicare; or
  • Wishes to discuss billing issues.
Watch our Quality of Care Video Tutorial:


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FMQAI 5201 W. Kennedy Boulevard Suite 900 • Tampa, Florida 33609-1822