Change text size: Decrease Text Size Increase Text Size


File a Quality of Care Complaint

Quality-of-Care Concerns

If a Medicare beneficiary has a concern or is not satisfied with the quality of care received, he or she can call the FMQAI Florida Medicare Beneficiary Complaints Helpline at 800-844-0795. You may also download a Quality-of-Care Complaint Form English, Spanish) to complete and fax to 813-354-0737, or mail to:

FMQAI
5201 West Kennedy Boulevard
Suite 900
Tampa, Florida 33609
Attention: Beneficiary Complaints


Examples of Poor Quality Care:
  • Receiving the wrong medication
  • Receiving unnecessary surgery/diagnostic testing
  • Receiving an overdose of medication
  • Experiencing a delay in service
  • Receiving inadequate care or treatment by any Medicare hospital or doctor
  • Experiencing a change in condition that was not treated
  • Receiving a mis-diagnosis
  • Receiving inadequate discharge instructions
One of FMQAI's trained team members will review the complaint and help the beneficiary decide what to do. One of a beneficiary's choices is to make a formal complaint. If the beneficiary decides to make a formal complaint, an FMQAI team member can help put it in writing. Once FMQAI receives the written complaint, the quality-of-care review will begin.

How and When to Contact FMQAI
Trained team members are available Monday through Friday from 8:00 a.m. to 4:30 p.m. EST/EDT However, a beneficiary can leave a message at FMQAI's toll-free number, 800-844-0795, 24 hours a day, seven days a week. One of FMQAI's team members will assist with translation services if English is not the beneficiary's primary language.

A beneficiary can call FMQAI at 800-844-0795 if he or she:
  • Wishes to discuss the quality of care received.
  • Wants to file a formal quality-of-care complaint.
  • Needs help understanding Medicare rights.
A beneficiary can call 1-800-MEDICARE if he or she:
  • Has general questions about Medicare coverage.
  • Needs clarification on how to enroll in Medicare.
  • Wishes to discuss billing issues.
  • Wants to learn more about Medicare benefits and services.

Medicare Health Care Quality Complaint Form
Medicare Health Care Quality Complaint Form - Spanish
Design © 2009 FMQAI, Inc. All Rights Reserved
FMQAI 5201 W. Kennedy Boulevard Suite 900 • Tampa, Florida 33609-1822