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Beneficiary and Family Centered Care National Coordinating Center

Welcome to the Beneficiary and Family Centered Care National Coordinating Center (BFCCNCC).

This CMS Special Innovation Project was awarded to FMQAI on August 1, 2011. FMQAI will serve as the centralized intake point to receive information from Medicare beneficiaries, families, appointed/authorized representatives, providers, and stakeholders regarding all quality of care concerns, complaints, and appeals about Medicare-related health care services received or delivered. FMQAI is pleased to announce it has selected Health Services Advisory Group of Arizona as its affiliate for the receipt of Medical Records. As the BFCCNCC, FMQAI is committed to providing the highest quality of services, ensuring seamless implementation of activities, and sustaining optimal operations to best serve Medicare beneficiaries, providers and practitioners, CMS, and the QIO community.

Beginning MONDAY, AUGUST 8, 2011, FMQAI will begin receiving quality of care concerns and complaints. The following phone number, fax numbers, and mailing address are available for use:

  • Telephone Number: 1-855-472-4440
    • Beneficiaries and families may dial this number directly
    • QIOs may forward beneficiaries and families to the BFCCNCC at this number
  • General Fax Number (QIOs and stakeholders only):
    1-855-472-4442
    • Hard copy information received by the local QIO may be faxed to this number
    • Beneficiary or family names and contact information may be faxed to this number if the QIO is unable to transfer the telephone call to the BFCCNCC
  • Medical Records Fax Number (providers and beneficiaries only): 1-855-472-4441
    • All medical records related to beneficiary and family quality of care concerns and complaints should be faxed to this number
  • Medical Record Mailing Address:
    • HEALTH SERVICES ADVISORY GROUP, INC.
      3133 EAST CAMELBACK ROAD
      SUITE 240, BFCCNCC
      PHOENIX, ARIZONA 85016-4546
    • All medical records related to beneficiary and family quality of care concerns and complaints should be mailed to this address
If you have any questions, or wish to speak with an FMQAI representative, please use the following contact information:

Cheryl Cook, Project Director at 813-865-3545 or email at ccook@flqio.sdps.org.

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